OUR
POLICIES.

Processing Time

Orders are processed within 1–2 business days after payment confirmation. Customized items may require additional processing time depending on the complexity of the design.

Shipping Methods

We offer standard and expedited shipping options at checkout. Delivery times vary based on your destination and the shipping method selected. Free standard shipping is available on qualifying U.S. orders.

Tracking

Once your order ships, you'll receive a tracking number via email so you can monitor its progress every step of the way. If you don't see it within 2 business days of ordering, check your spam folder or contact our team.

Custom Products

Due to the personalized nature of our products, we cannot accept returns or exchanges unless the item is defective or damaged upon arrival. Every order is made to your specifications, so please review your design carefully before submitting.

Damaged or Defective Items

If you receive a defective or damaged product, please contact us within 7 days of receipt with your order number and clear photos of the issue. We'll assess the situation promptly and provide a resolution — which may include a replacement or a full refund.

Information We Collect

We collect personal information such as your name, email address, shipping address, and payment details solely to process your order and provide customer support. We do not store full payment card numbers.

How We Use Your Information

Your information is used exclusively for order fulfillment, order status communication, and improving our services. We do not sell or share your data with third parties, except as strictly necessary for payment processing and shipping fulfillment.

Security

We implement industry-standard security measures — including SSL encryption and PCI-compliant payment processing — to protect your personal information at every stage of your transaction.